Customers Will Have Questions About Credit Card Payment:
You Will Have The Answers
The benefits of credit card acceptance are optimized when merchants and customers communicate and work together to re-engineer purchase-to-pay processes. By documenting expectations and payment terms, both parties can better manage cash flow, cost savings, and day-to-day tasks.
Q. Why is it so hard to connect with the right person at the merchant location?
A. Communicate roles at your company: Ensure the sales team, order processing and accounting personnel can quickly refer customers to the primary team member(s) trained to manage card acceptance and resolve any issues with card payments or credits.
Q. Why do I have to pay a surcharge for using my commercial card?
A. You must Quantify the Benefits of Credit Card Acceptance: Imposing a surcharge to offset other fees can backfire, sending customers to your competitors. B2B Merchant Processing’s consultants can help you maximize cost savings efficiencies in card payments. Research shows that the benefits of card acceptance can outweigh the fees.
Q. Why aren’t the merchants passing the meaningful transaction data I need for reporting and reconciliation?
A. Work with B2B Merchant Processing to Pass Level 3 Data: Our consultants can address the “win-win” of passing secure, enhanced data, cost savings for you and spend transparency for your customers. B2B Merchant Processing solutions ensure the data you pass is accurate and reflective of the line item detail in the order.
Q. Why do some merchants delay processing transactions, including credits to my Commercial Card account?
A. Commit to Timely Processing: The merchant/customer relationship works best when contact terms specify that (1) customers provide current card account information at the time of the order, (2) merchants process transactions when the order is filled, and (3) merchants promptly notify customers of any issues.
Q. How can I decrease my risk of duplicate payment when charging my card and also receiving an invoice?
A. Eliminate Redundant Documentation: With card payments, you can take a fresh look at documentation requirements, saving steps and costs. Reduce the risk of duplicate payment (and unnecessary credits) when you provide a priced packing list, for example, upon order delivery vs. an invoice.